Website Usage Policy

Background:

This Agreement applies as between you, the User of this Web Site and Wealden Funeral Services Ltd, the owner(s) and operators of the Web Site (defined below). Your use of the Web Site is subject to the terms and conditions of this Agreement. By using the Web Site you will be deemed to have accepted and agreed to be bound by the terms and conditions of this Agreement. Wealden Funeral Services Ltd may make changes to this Agreement from time to time. Wealden Funeral Services Limited may notify you of such changes by any reasonable means, including by posting the revised version of this Agreement on the Web Site. You can determine when Wealden Funeral Services Ltd last changed this Agreement by referring to the “Document Date” statement in this documents footer. Your use of the Web Site following changes to this Agreement will constitute your acceptance of those changes. If you do not agree to be bound by the terms and conditions of this Agreement (or any revision of it), you should stop using the Web Site immediately.

Definitions and Interpretations

In this Agreement the following terms shall have the following meanings:

"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Wealden Funeral Services Ltd" : means Wealden Funeral Services Ltd (company number 12670306), whose registered address is at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ;
"Service" : means collectively any online facilities, tools, services or information that Wealden Funeral Services Ltd makes available through the Web Site either now or in the future;
"System" : means any online communications infrastructure that Wealden Funeral Services Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User/Users" : means any third party that accesses the Web Site and is not employed by Wealden Funeral Services Ltd and acting in the course of their employment; and
"Web Site(s)" : means the Wealden Funeral Services Ltd web site (www.wealden-funerals.uk, www.wealden-funerals.co.uk) and any sub-domains of these sites unless expressly excluded by their own terms and conditions together with any Service or System available or provided through them;

Intellectual Property

All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Wealden Funeral Services Ltd, its affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

Subject to sub-clause immediately below you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Wealden Funeral Services Ltd.

Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to other Web Sites

The Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Wealden Funeral Services Ltd or that of its affiliates. Wealden Funeral Services Ltd assumes no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on the Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Links to the Web Site

Those wishing to place a link to the Web Site on other sites may do so only to the home page of the site www.wealden-funerals.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Wealden Funeral Services Ltd. To find out more please contact Wealden Funeral Services Ltd by email at web.manager@wealden-funerals.uk. In respect of any such link you make to the Web Site, Wealden Funeral Services Ltd reserves the right to block it at any time. Additionally, you agree that you will disable and remove any such link promptly upon Wealden Funeral Services Ltd’s request.

Any link you create to the Web Site must be fair and legal and not presented in a way that is misleading or could suggest any type of association, approval or endorsement by Wealden Funeral Services Ltd that does not exist, or harmful to our reputation or the reputation of any of Wealden Funeral Services Ltd’s affiliates; be capable of immediate removal at any time by you, following a request from Wealden Funeral Services Ltd to do so, and you must retain the legal right and technical ability to carry out such removal; not cause this Web Site or any Content on it to be embedded in or ‘framed’ by any other website, or otherwise displayed in a way different to the way originally intended by us.

Wealden Funeral Services Ltd reserves the right to require you to immediately remove any link to the Web Site at any time and you shall immediately comply with any request by Wealden Funeral Services Ltd to remove any such link.

Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into this Agreement by this reference. To view the Privacy Policy, please click on the link to the left.

Disclaimers

You are responsible for all access to the Web Site using your internet connection, even if the access is by another person.

Wealden Funeral Services Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of it.

No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

Availability of the Web Site and Limitation of Liability

Wealden Funeral Services Ltd will use reasonable efforts to ensure that the Web Site is available at all times. However, it cannot guarantee that the Web Site or any individual function or feature of the Web Site will always be available and/or error free. In particular, the Web Site may be unavailable during periods when we are implementing upgrades to or carrying out essential maintenance on the Web Site.

The Web Site is provided “as is” and on an “as available” basis. Wealden Funeral Services Ltd gives no warranty and makes no representations that it will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality and further (again to the maximum extent permitted by law) Wealden Funeral Services Ltd expressly excludes: all conditions, warranties and other terms that might otherwise be implied by law into this Agreement; any and all liability to you, whether arising under this Agreement or otherwise in connection with your use of the Web Site or any information contained therein.

The foregoing is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct, indirect or consequential damages, special or exemplary damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, nothing in this Agreement is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded, nor in any way to exclude or limited (site owner) liability to you for death or personal injury resulting from Wealden Funeral Services Ltd’s negligence or that of its employees or agents

Subject to the other provisions of this clause, Wealden Funeral Services Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Wealden Funeral Services Ltd reserves the right to restrict your access to the Web Site or part of it. Access to restricted areas of the Web Site may be subject to registration and other conditions. If Wealden Funeral Services Ltd grants you permission to access a restricted area, it may withdraw that permission at any time (including where you breach any of the terms of this Agreement).

Every effort has been made to ensure that this Agreement adheres strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of the terms of this Agreement are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from this Agreement and shall not affect the validity and enforceability of the remaining terms and conditions of it.

Your use of the Website

Your permission to use the Web Site is personal to you and non-transferable. Your use of the Web Site is conditional on your compliance with the rules of conduct set out in this Agreement and you agree that you will not: use the Web Site for any fraudulent or unlawful purpose; use the Web Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity; impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Web Site; or express or imply that we endorse any statement you make; interfere with or disrupt the operation of the Web Site or the servers or networks used to make the Web Site available; or violate any requirements, procedures, policies or regulations of such networks; transmit or otherwise make available in connection with the Web Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment; reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Web Site; modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Web Site. If you wish to reverse engineer any part of the Web Site to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information; remove any copyright, trade mark or other proprietary rights notice from the Web Site or materials originating from the Web Site; frame or mirror any part of the Web Site without Wealden Funeral Services Ltd’s express prior written consent; create a database by systematically downloading and storing Content; use any manual or automatic device in any way to gather Content or reproduce or circumvent the navigational structure or presentation of the Web Site without Wealden Funeral Services Ltd’s express prior written consent. Notwithstanding the foregoing, Wealden Funeral Services Ltd grants the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Web Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.

Wealden Funeral Services Ltd reserves the right to revoke these exceptions either generally or in specific instances.

The Web Site may provide links to other websites and online resources. Wealden Funeral Services Ltd is not responsible for and does not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.

No Waiver

In the event that Wealden Funeral Services Ltd fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between this Agreement and any prior versions thereof, the provisions of this Agreement shall prevail unless it is expressly stated otherwise.

Notices

All notices / communications shall be given to Wealden Funeral Services Ltd either by registered post to our premises (see address above) or by email to web.manager@wealden-funerals.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

Law and Jurisdiction

This Agreement and the relationship between you and Wealden Funeral Services Ltd shall be governed by and construed in accordance with the Law of England and Wales and Wealden Funeral Services Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Privacy Statement

Scope

All data subjects whose personal data is collected, inline with the requirements of the General Data Protection Regulation.

Responsibilities

Wealden Funeral Services Limited are responsible for ensuring that this notice is made available to data subjects prior to Wealden Funeral Services Ltd collecting/processing their personal data.

All Employees of Wealden Funeral Services Ltd who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject's attention and their consent to the processing of their data is secured.

Privacy Notice

Who are we?

Wealden Funeral Services Ltd, 64 High Street, Heathfield, TN21 8JB and Belmont Buildings, High Street, Crowborough, TN6 2QB, providing arrangement and management of every aspect for funerals, pre-arranged funeral plans and memorials. We are an independent family-run service.

We are registered as a data controller with the Information Commissioner with registration number ZA862228.

The personal data we would like to process on you is:

The person data that we collect will be used for the following purposes:

• For the fulfilment of your funeral service
• For the fulfilment of your funeral Plan
• For the fulfilment of your memorial order
• Contact regarding bereavement service
• Contact regarding any products/services that you have supplied consent to
• Contact regarding fulfilment of any additional products that you order

Your data is collected using paper application forms, via email/website contact form and over the telephone (we do not record our calls). We do not process your data through any form of automated decision-making or profiling.

Our legal basis for processing the personal data:

• Fulfilment of a contract
• Consent
• Any legitimate interests pursued by us or third parties we are as follows:
  • Relevant and appropriate relationship to fulfil a contractual need
  • Reasonable expectations of the contractual need
  • Updating customer details and preferences for future services being provided

The special categories of personal data concerned are:

• Religious Beliefs

Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Wealden Funeral Services Ltd to process personal data but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us to update your preferences.

Sharing/Disclosure

Wealden Funeral Services Ltd will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):

• A crematorium for the purpose of organising cremation of the deceased
• A cemetery for the purpose of organising burial of the deceased
• A doctor for contact regarding the deceased's cremation paperwork
• A nominated celebrant for the purpose of arranging details of the funeral service
• A musician for the purpose of liaising with you for your musical choices for the funeral service
• A caterer for the purpose of supplying their services as per your request
• A stone mason or other memorial supplier as per your request for their services
• A funeral plan provider for fulfillment of your funeral plan
• A funeral finance provider for the fulfillment of your funeral finance

Accuracy of Data and Retention Period

Wealden Funeral Services Ltd will keep your data accurate in the first instance by way of the information you provide being checked and logged correctly, we will keep this updated by way of you informing us of any changes needed updating our records and destruction if any unnecessary data held. Wealden Funeral Services Ltd will process personal data for as long as necessary to allow us to fulfil your contract with us with regard to the services requested and will store the personal data for as long as is required for fulfilment if the contract and services that may be provided in the future for a funeral, memorial or pre-arranged plan.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of Access - you have the right to request a copy of the information that we hold about you.
• Right of Rectification - you have the right to correct data that we hold about you that is inaccurate or incomplete
• Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records
• Right to restriction of processing - where certain conditions apply to have a right to restrict processing
• Right of portability - you have the right to have the data we hold about you transferred to another organisation
• Right to object - you have the right to object to certain types of processing such as direct marketing
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Edward Carter Funeral Directors refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in "Complaints" below.

All of the above requests will be forwarded on should there be a third party involved (as stated in "Sharing/Disclosure" above) in the processing of your personal data.

All requests must be accompanied by proof of ID.

All requested will be responses to within one calendar month.

Wealden Funeral Services Ltd reserves the right to decline the request if we feel it is manifestly unfounded or excessive, in this instance you have the right to complain to the ICO.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Wealden Funeral Services Ltd (or third parties as described in "Sharing/Disclosure" above), or how your complaint has been handled you have the right to lodge a complaint directly with the supervisory authority and Wealden Funeral Services Ltd.

The details for each of these contacts are:

Wealden Funeral Services Ltd
Contact: Andy Kirk
Address: 64 High Street, Heathfield, East Sussex. TN21 9JB
Email: office@wealden-funerals.uk
Telephone: 01435 868844

NAFD Resolve/span>
Address: 618 Warwick Road, Solihull, West Midlands B91 1AA
Email: resolve@nafd.org.uk
Telephone: 0121 711 1636
Website: https://nafd.org.uk/resolve/

Online Privacy Statement

Personal Data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Wealden Funeral Services Ltd will collect and use your personal data for provision of services, cookies, complaints etc.

We are registered as a data controller with the Information Commissioner with registration number ZA862228.

Why does Wealden Funeral Services Ltd need to collect and store personal data?

In order for us to provide you with the arrangement and management of a funeral service at this present time or in the future, interment, memorial and or pre-arranged plan we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Wealden Funeral Services Ltd would contact you for separate consent.

Will Wealden Funeral Services Ltd share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Wealden Funeral Services Ltd in the course of our arrangements with you. Any third parties that we may share your data with are obliged to keep your details securely and to use them only to fulfil the service they provide on behalf of Wealden Funeral Services Ltd. When they no longer need your data to fulfil this service, they will dispose of the details in line with General Data Protection Regulations. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Wealden Funeral Services Ltd use the personal data collected about me?

Wealden Funeral Services Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. Wealden Funeral Services is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Wealden Funeral Services Ltd contact me?

Our aim is not to be intrusive and we will not ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Use of Cookies

Cookies are small text files that are placed on your computer by websites you visit and provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our Website.

We may gather information about your general internet use and how you use the Website, such as how you are referred to it and how long you stay on certain pages by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Given that the internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means, for instance, that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question

Can I find out the personal data that the organisation holds about me?

Wealden Funeral Services Ltd at your request, can confirm what information we hold about you and how it is processed. If Wealden Funeral Services Ltd does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Wealden Funeral Services Ltd or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing. Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn't collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Terms and Conditions of Business

As with any reputable business, Wealden Funeral Services Ltd has Terms and Conditions of Business; this sets out the legal basis of the relationship, in a clear way in fairness to all parties, on which Wealden Funeral Services Ltd, trading as Wealden Funerals, undertakes its services. Wealden Funeral Services also adopts a Code of Practice as members of the National Association of Funeral Directors.

The Terms and conditions of business are as follows:

Interpretation and meanings of terms used:

“Deceased”: means the deceased person who has passed

“Funeral Director”: means the owner and Managing Director of Wealden Funeral Services Ltd

“Charges”: means the price which Wealden Funeral Services shall levy the client in respect of services, disbursements and products

“Client”: means any person or persons engaging Wealden Funeral Services on the terms in the Contract and includes, unless context otherwise indicates, that person’s principals, agents, employees and sub-contractors.

“Collection Point”: means the place notified to Wealden Funeral Services as the place from where the deceased is to be collected.

“Contract”: means this contract between the Client and Wealden Funeral Services Ltd

"Destination": means the place to which the Client has requested Wealden Funeral Services to carry the Deceased to include (for the avoidance of doubt) any church, mortuary, crematorium, chapel of rest, hospital, burial ground or other place where the Deceased is to be taken

"Funeral Director": means an employee who is employed within Wealden Funeral Services in this capacity of Funeral Director or Funeral Assistant

"In Transit": means the time beginning with collection of the Deceased from the Collection Point and ending with delivery of the Deceased at the Destination

"Wealden Funeral Services Ltd": means Wealden Funeral Services Ltd (company number 12670306), registered at The Granary, Framfield Road, Buxted, UCKFIELD, TN22 4LF and any of their trading address as shown on the "Contact Us" page of the web site

Agreement Between the Client and Funeral Director

This Contract shall be entered into between Wealden Funeral Services and the Client by the Client requesting, whether verbally or in writing (electronic or paper based) that Wealden Funeral Services perform the activities of funeral undertakers in relation to the Deceased. No verbal variation of the terms of this Contract shall be effective. These conditions apply to the exclusion of and in the place of any terms proposed or put forward by the Client and shall only be capable of variation by a written amendment to them, signed by a Funeral Director of Wealden Funeral Services. No verbal warranties, representations, agreements or assurances will bind Wealden Funeral Services, other than where provided for in this Contract or by law

Subject to the terms of this Contract and in consideration of the payment of Wealden Funeral Services Charges and of any other monies which may become due under this Contract Wealden Funeral Services shall perform the activities of funeral undertakers in relation to the Deceased which shall include carrying the Deceased from the Collection Point to the Destination and using its reasonable endeavours to deliver the Deceased to the Destination at the time requested and arranged with the Client. Wealden Funeral Services shall use all reasonable skill and care when performing its obligations under the Contract

Both the Client and Wealden Funeral Services Limited will comply with all applicable laws relating to the processing of personal data and privacy (and any subsequent amendment, re-enactment, consolidation or replacement thereof or implementing legislation) including but not limited to the General Data Protection Regulation, 2018

Estimates and Expenses

The estimate provided is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties change their rates or charges

We may not know the final value of third-parties charges in advance of the funeral; however, we will give you a best estimate of such charges on the written estimate. The actual amount of the charges will be detailed and shown in the final account

Wealden Funeral Services will provide a written estimate before the date of the funeral and a final invoice shortly after

Unless agreed in writing by a Funeral Director, all third-party costs are to be paid before the funeral will commence (24 hours before date of funeral).

If you amend your instructions, we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list

Full payment to be made to Wealden Funeral Services within 14 days of the date of the funeral invoice unless agreement made in writing by the Funeral Director

Unpaid Accounts

Wealden Funeral Services reserve the right to pass on to the client the cost of any third-party charges (such as, but not limited to, solicitors, Court costs and Bailiff collection services). These costs will be incurred from when Wealden Funeral Services instruct solicitors.

Wealden Funeral Services reserve the right to charge interest to you on the overdue amount at the rate of 4% above the base lending rate of the Bank of England. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

Indemnity

You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.

This means that you are liable to us for losses we incur because you do not comply with these terms, for example we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents, we may also recover the fees we incur from you. Further details regarding these fees are available on request. We may claim those losses from you at any time and if we have to take legal action, we will ask the court to make you pay our legal costs.

Conduct

Wealden Funeral Services under our Code of Practice requires that we provide a high quality of service in all aspects. Any questions or concerns about the service we provide to you as a client, please raise them in the first instance with a Funeral Director. Should you be unsatisfied contact: NAFD Resolve, 618 Warwick Road, Solihull, West Midlands B91 1AA. Telephone: 0121 711 1636. Web https://nafd.org/resolve, or request a NAFD Resolve leaflet from our branches.

All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed.

Wealden Funeral Services shall not be liable to the Client or be deemed to be in breach of the Contract for any reason if the breach of Contract was due to any cause beyond our reasonable control. The following events shall be regarded as examples of causes beyond Wealden Funeral Services reasonable control but shall not act to limit the general nature of this clause: – Act of God, explosion, flood, tempest, fire, accident, civil disturbance, acts, restrictions, regulations, byelaws, prohibitions or measure of any kind on the part of any governmental, parliamentary or local authority, difficulties in obtaining labour, fuel, motor vehicle breakdown for whatever reason.

Wealden Funeral Services shall in no circumstances be liable to the Client for any loss, claim or liability of whatever nature caused by the acts or omissions of any third party.

Cooling Off Period

The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may give you the right to terminate this agreement in the cooling-off period of fourteen days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling off period, you must sign the authority in the form which will be handed to you. In the event that you exercise the right to cancel this contract during the cooling-off period, you will be required to pay a reasonable amount for goods and services already supplied.

Agreement

To continue the use of Wealden Funeral Services our Estimate of Charges must be signed and dated by the client. Any waiver or variation of these terms is binding in honour only unless; made (or recorded) in writing; signed by a Funeral Director; and expressly stating an intention to vary these terms.

Your instructions will not create any enforceable (by virtue of the Contracts Rights of Third Parties Act 1999) by any person not identified as our client. If any of these terms are unenforceable as drafted: it will not affect the enforceability of any other of these terms; and if it would be enforceable if amended, it will be treated as so amended.

Nothing in these terms restricts or limits our liability for death or personal injury.

English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.

Versions

The latest version of our Terms and Conditions are always available on our web site, and become active, superseding this version seven days after publication.

Cookie Policy

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: www.wealden-funerals.uk, www.wealden-funerals.co.uk

What are cookies

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalise the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

How can I control cookie preferences

Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org , or www.allaboutcookies.org .