TERMS AND CONDITIONS

These are the terms and conditions on which Wealden Funeral Services Limited (“we”, “us”, or “our”) supply goods and/or services to you.

We are independent funeral directors and monumental stone masons, and we provide a range of professional funeral services and related goods. We are registered in England and Wales under company number 12670306 and our registered office is at The Granary, Framfield Road, Buxted, UCKFIELD, TN22 4LF.

You can contact us by telephoning our team on 0800 246 1139 or by emailing us help@wealden-funerals.uk, or by writing to or visiting premises addresses at 64 High Street, Heathfield, TN21 8JB or Belmont Buildings, High Street, Crowborough TN6 8QB. If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words "writing" or "written" in these terms, this includes emails.

Please read these terms carefully before you place your order with us. These terms tell you who we are, how we will provide goods and/or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

OUR CONTRACT WITH YOU

1. For funerals, our acceptance of your order will take place when we tell you that we are able to provide you with our services, which we will also confirm the funeral arrangements in writing to you, at which point a contract will come into existence between you and us. You accept that we may incur costs in providing services to you before the contract commences and you further agree that if you subsequently decide not to proceed, we may charge you our reasonable costs for those services.
2. For all other services and goods we provide to you, our acceptance of your order will take place when we write to you to accept it, at which point a contract will come into existence between you and us.
3. If we are unable to accept part or all your order, we will inform you of this in writing and will not charge you for the goods or services. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or services, or because we are unable to meet a delivery deadline you have specified.

OUR GOODS AND SERVICES

1. We will provide the goods and/or services to you set out in your order.
2. The goods we provide to you will:
   1. correspond to the description and any specification you agree with us (see clause 11 below); and
   2. be of satisfactory quality and fit for any purpose which we inform you of or that you make known to us.
3. 2.3 We will deliver the services to you with reasonable care and skill.

YOUR RIGHT TO MAKE CHANGES

1. If you wish to make a change to the goods or services, you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the goods a nd/or services, the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7.2).

OUR RIGHTS TO MAKE CHANGES

1. We may make minor changes to the goods or services to reflect changes in relevant laws and regulatory requirements for example at certain times viewings of the deceased may not be possible due to contamination risks or churchyard regulations may not permit certain types of headstones.
2. If we must make any other changes to these terms or the goods or services, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any goods or services paid for but not received.

PROVIDING THE GOODS AND SERVICES

1. If there is any cost of delivery of any goods, we will inform you of the cost over the telephone or in writing.
2. During the order process we will agree with you the estimated delivery date for the delivery of any goods and the provision of any services.
3. You will own the goods, and the goods will be your responsibility, from the time we deliver the goods to the address you gave us for delivery.
4. We may need certain information from you so that we can supply the goods and/or services to you, for example, your address and access to the property, grave number and in the case of a memorial, permission from the church or cemetery authority. If so, this will have been explained to you and we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods or services late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

PRICE AND PAYMENT

1. The price of the goods or services will be the price as told to you at the time you place an order with us. We use our best efforts to ensure that the price of the goods or services advised to you are correct. However please see clause 6.3 for what happens if we discover an error in the price of the goods or services you order.
2. You agree that you are responsible for paying us the full price of the goods or services when such payment falls due, before, and irrespective of the receipt of any sums due from any third party, including but not limited to any Government contribution.
3. It is always possible that, despite our best efforts, some of the goods or services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the goods and/or services at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the goods and/or services at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
4. In the case of us arranging a funeral service on your behalf, we shall ask for a deposit of no less than 50% of the estimated funeral total a minimum of five working days before the service date.
5. You must pay for the goods and/or services within 28 days of us providing you with a valid invoice.
6. If you do not make any payment to us by the due date, we may charge our extended credit fee of £95.00 plus interest to you on the overdue amount at the rate of 3% per month. This interest shall accrue daily from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
7. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
8. We may also charge you for any reasonable costs and expenses incurred by us because of your failure to pay amounts as they fall due.

YOUR RIGHT TO CANCEL

1. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods or services bought over the telephone, by exchange of emails or away from our premises, you have a legal right to change your mind within the relevant cancellation period and receive a refund as follows:
   1. Cancelling an order for goods. For goods you have bought from us you have the right to change your mind and cancel within 14 days after the day you (or someone you nominate) receives the goods. You do not have the right to cancel if you change your mind in respect of goods that are made to your specification and/or clearly personalised to the deceased, including but not limited to, coffins, obituaries, floral tributes, jewellery, and engraved memorials. This is because we would be unable to re-use these goods for another client if you cancelled and therefore unfortunately, we cannot accept cancellations of such goods.
   2. Cancelling an order for services. For services you have ordered from us you have the right to change your mind and cancel within 14 days after the day on which we accept your order. By signing our order form, you expressly request that we commence the services within the 14-day cancellation period provided by the Consumer Contracts Regulations 2013. You acknowledge that if the services are fully performed within the 14 days cancellation period, you will lose the right to change your mind and cancel the services under the Consumer Contracts Regulations 2013. If you cancel after we have started the services but before the services are completed, then you must pay us for the services provided up until the time you tell us that you have changed your mind.
2. To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement (e.g., a letter sent by post or email). Our contact details are at the top of these terms, or you may use the model cancellation form in the Schedule to these terms, but you do not have to.
3. If you are exercising your right to change your mind in respect of goods which were delivered, and the goods are suitable for posting you must pay for the cost of return.
4. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 7.4.1 to 7.4.4 below the contract will end immediately and we will refund you in full for any goods and/or services which have not been provided and you may also be entitled to compensation. The reasons are:
   1. we have told you about an upcoming change to the goods or services or these terms which you do not agree to (see clause 4.2);
   2. we have told you about an error in the price or description of the goods or services you have ordered, and you do not wish to proceed.
   3. there is a risk that supply of the goods or services may be significantly delayed because of events outside our control;
   4. you have a legal right to end the contract because of something we have done wrong.

OUR RIGHT TO END THIS CONTRACT

1. We may end the contract for goods or services at any time by writing to you if:
   1. you do not make any payment to us when it is due, and you still do not make payment within 30 days of us reminding you that payment is due; or
   2. we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

1. Our liability for any loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill is limited to the total contract price due by you to us. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the order process.
2. We shall not be liable for any loss or damage to your property or that of any other person unless caused by our negligent action or breach of the contract by us.
3. Nothing in these terms shall operate to exclude, limit, or restrict our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any other liability the exclusion or limitation of which is not permitted by English law.

DELAYING EVENTS

1. We will not be liable or responsible for any failure to perform or delay in the delivery of any goods or services in the event of any strike, lock out, trade dispute, accident, fire, flood, inclement weather, or any natural disaster or act of God or any contingency whatsoever beyond our reasonable control (a “Delaying Event”) affecting the delivery of the goods or services ordered by you. Such suspension or cancellation shall not constitute a breach of contract between us, nor will you be entitled to claim for any loss or damage howsoever arising because of a Delaying Event.

GOODS AND SERVICES SPECIFICATION

1. The images of the goods in our brochures are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a picture in our brochure accurately reflects the colour of the goods. For example, where goods are made of natural occurring material and/or quarried stone, we are unable to guarantee that such material will match the exact colour or appearance of the image in our brochure as natural variations in tone and texture, including natural blemishes, may occur. Your goods may vary slightly from those images.
2. If we are making the goods to measurements and/or providing the services to the specification that you have given us you are responsible for ensuring that these measurements and/or specification are correct. You can obtain information and tips on how to measure or provide the specification by contacting us.

THE DECEASED

1. We make reasonable and proper efforts to care for the deceased's body and may carry out recognised embalming procedures to keep the deceased’s body in a viewable state.
2. We reserve the right to refuse any person to allow viewing of the deceased at our property at any time including, but without limitation, if the deceased suffered from an infectious disease or where you have asked for the coffin to be closed, if our clients instruct us to refuse, or where in our professional experience we believe that viewing would not be beneficial to those viewing. In these cases, we would attempt to agree a closed coffin viewing with you
3. Unless arising from a negligent action or breach of the contract by us, and we shall not be liable for:
   1. loss of any jewellery, clothing, or personal effects of the deceased or such items belonging left with the deceased but belonging to any other person. We strongly recommend that no valuable items are left on or with the deceased; and
   2. any damage to the body of the deceased which is sustained before the deceased in under our full control.

CREMATIONS

1. If the deceased is to be cremated, we will agree with you, which crematoria will perform this service. On occasion it may be necessary for us to change the location at which the deceased is cremated, for example due to unforeseen temporary closure of a particular crematorium. In this event, we will inform you in advance of the change.
2. If requested by you as part of your order, we will collect the ashes of the deceased following cremation and store these for a reasonable period until you are able to collect them. We will store the ashes without charge for four years from the date we collect the ashes from the crematorium. We may store the ashes for a longer period where the deceased’s ashes are to be buried with another in the future. If you have not collected the ashes during this time, we will write to you using recorded delivery to advise you that the ashes require collection. We shall write to you three times in total. If we do not receive a response from you within 6 months of our final letter, we will write to you to advise that, will we be scattering the deceased’s ashes, notifying you of the time and location for the scattering.

MEMORIALS

1. If as part of your order you ask us to provide a memorial we will discuss with you, either in person, over the telephone or in writing, the layout of the lettering and the wording of any inscription to be inscribed on the memorial. Following this we will provide you with a proof inscription layout (“Memorial Proof”) for you to review. You should check the Memorial Proof carefully and confirm acceptance to us. We shall not be liable for any errors in the inscription where the inscription conforms to the accepted Memorial Proof.
2. Any alterations required to a memorial, other than due to a mistake by us, may give rise to an additional charge which shall be a reasonable amount to reflect the additional work that we have had to undertake.
3. We guarantee:
   1. the gilding and/or paint finish of any lettering on the memorial from fading, flaking, lifting for a period of three years from the date of erecting the memorial at the location advised by you (“Fixing”). This guarantee is conditional upon no modification having been made to the memorial, no cleaning agents or abrasive surfaces having been employed on the memorial and no damage having occurred to the surface of the memorial; and
   2. the integrity of all joints for a period of ten years from the date of Fixing. This includes the integrity of the foundation, the joints between headstone and base and does not cover joints disrupted by memorial safety testing where the memorial has failed an accepted quantitative test. It should be noted that some joints are designed to ‘give’ under these circumstances especially where the memorial may be fixed in the knowledge that it will need to be removed for an added inscription in the future. Bolt fixings will not be affected by this exclusion.
4. While we use reasonable care when erecting memorials, we shall not be liable to you or any other person for any damage to any item placed on a grave, including planting and vases at the time of erecting or re-fixing a memorial.
5. We shall not be liable for any damage to a memorial once erected, however caused, including, but without limitation, damage caused from the sinking of the grave and/or flooding or collapse of the grave at any time, save only that we shall, within 6 months of the burial take reasonable steps to realign a memorial where the memorial becomes misaligned by earth settlement.

OBITUARIES

1. We will discuss with you, either in person, over the telephone or in writing the layout and wording of an obituary which you ask us to place in a publication on your behalf. We will provide you with a proof obituary layout (“Obituary Proof”) for you to review. You should check the Obituary Proof carefully and confirm acceptance of it. We shall not be liable for any errors in the spelling or wording of the obituary where the obituary conforms to the accepted Obituary Proof.
2. We accept no liability for a third-party failure to publish an obituary or for any misspelling or inaccuracy in any obituary notice where the variation from the Obituary Proof is the fault of a third party.

GRAVE TENDING SERVICE

1. We accept no responsibility for and no liability to you or any third party for:
   1. any damage or loss of any memorial, plants, turf, or items placed on the grave caused by a third party, severe weather, or animal action.
   2. the level of growth, death or shape of any planting supplied as part of the contract. This includes the effect of drought, disease, or third-party damage.
2. We will make every attempt to complete all work according to the scheduled frequency of visits and dates requested but we reserve the right to complete works according to limitations caused by weather, access to the grave, actions of churchyard or cemetery authority and availability of seasonal stock items.
3. None of our employees, other than a director, are authorised to make any statement or warranty or representations as to the overall services supplied.

HOW WE MAY USE YOUR PERSONAL INFORMATION

1. We will use the personal information you provide to us:
   1. to supply the goods and/or services to you;
   2. to process your payment for the goods and/or services; and
   3. if you agreed to this during the order process, to give you information about similar goods and/or services that we provide, but you may stop receiving this at any time by contacting us.
2. For further information on our use of your personal information please see our Privacy and Cookies Policy on our web site.

GENERAL

1. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
2. Where the order is placed by two or more people, each of you will be jointly and severally liable for compliance with the obligations under these terms (this means that we are entitled to enforce our rights against one, some or all of you as we consider appropriate in the circumstances).
3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later. For example, if you miss a payment and we do not chase you, but we continue to provide the goods and/or services, we can still require you to make the payment later.
5. These terms constitute the entire understanding between us in relation to a contract, so please tell us if anything we have said is not included.
6. These terms are governed by English law, and you can bring legal proceedings in respect of the goods and/or services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the goods and/or services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the goods and/or services in either the Northern Irish or the English courts.
7. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit complaints in relation to funerals to National Association of Funeral Directors Resolve process, details of which can be found online at https:/www.nafd.org.uk/resolve , or you can request a leaflet from any of our service locations.

Website Usage Policy

Background:

This Agreement applies as between you, the User of this Web Site and Wealden Funeral Services Ltd, the owner(s) and operators of the Web Site (defined below). Your use of the Web Site is subject to the terms and conditions of this Agreement. By using the Web Site you will be deemed to have accepted and agreed to be bound by the terms and conditions of this Agreement. Wealden Funeral Services Ltd may make changes to this Agreement from time to time. Wealden Funeral Services Limited may notify you of such changes by any reasonable means, including by posting the revised version of this Agreement on the Web Site. You can determine when Wealden Funeral Services Ltd last changed this Agreement by referring to the “Document Date” statement in this documents footer. Your use of the Web Site following changes to this Agreement will constitute your acceptance of those changes. If you do not agree to be bound by the terms and conditions of this Agreement (or any revision of it), you should stop using the Web Site immediately.

Definitions and Interpretations

In this Agreement the following terms shall have the following meanings:

"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Wealden Funeral Services Ltd" : means Wealden Funeral Services Ltd (company number 12670306), whose registered address is at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ;
"Service" : means collectively any online facilities, tools, services or information that Wealden Funeral Services Ltd makes available through the Web Site either now or in the future;
"System" : means any online communications infrastructure that Wealden Funeral Services Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User/Users" : means any third party that accesses the Web Site and is not employed by Wealden Funeral Services Ltd and acting in the course of their employment; and
"Web Site(s)" : means the Wealden Funeral Services Ltd web site (www.wealden-funerals.uk, www.wealden-funerals.co.uk) and any sub-domains of these sites unless expressly excluded by their own terms and conditions together with any Service or System available or provided through them;

Intellectual Property

All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Wealden Funeral Services Ltd, its affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

Subject to sub-clause immediately below you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Wealden Funeral Services Ltd.

Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to other Web Sites

The Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Wealden Funeral Services Ltd or that of its affiliates. Wealden Funeral Services Ltd assumes no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on the Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Links to the Web Site

Those wishing to place a link to the Web Site on other sites may do so only to the home page of the site www.wealden-funerals.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Wealden Funeral Services Ltd. To find out more please contact Wealden Funeral Services Ltd by email at web.manager@wealden-funerals.uk. In respect of any such link you make to the Web Site, Wealden Funeral Services Ltd reserves the right to block it at any time. Additionally, you agree that you will disable and remove any such link promptly upon Wealden Funeral Services Ltd’s request.

Any link you create to the Web Site must be fair and legal and not presented in a way that is misleading or could suggest any type of association, approval or endorsement by Wealden Funeral Services Ltd that does not exist, or harmful to our reputation or the reputation of any of Wealden Funeral Services Ltd’s affiliates; be capable of immediate removal at any time by you, following a request from Wealden Funeral Services Ltd to do so, and you must retain the legal right and technical ability to carry out such removal; not cause this Web Site or any Content on it to be embedded in or ‘framed’ by any other website, or otherwise displayed in a way different to the way originally intended by us.

Wealden Funeral Services Ltd reserves the right to require you to immediately remove any link to the Web Site at any time and you shall immediately comply with any request by Wealden Funeral Services Ltd to remove any such link.

Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into this Agreement by this reference. To view the Privacy Policy, please click on the link to the left.

Disclaimers

You are responsible for all access to the Web Site using your internet connection, even if the access is by another person.

Wealden Funeral Services Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of it.

No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

Availability of the Web Site and Limitation of Liability

Wealden Funeral Services Ltd will use reasonable efforts to ensure that the Web Site is available at all times. However, it cannot guarantee that the Web Site or any individual function or feature of the Web Site will always be available and/or error free. In particular, the Web Site may be unavailable during periods when we are implementing upgrades to or carrying out essential maintenance on the Web Site.

The Web Site is provided “as is” and on an “as available” basis. Wealden Funeral Services Ltd gives no warranty and makes no representations that it will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality and further (again to the maximum extent permitted by law) Wealden Funeral Services Ltd expressly excludes: all conditions, warranties and other terms that might otherwise be implied by law into this Agreement; any and all liability to you, whether arising under this Agreement or otherwise in connection with your use of the Web Site or any information contained therein.

The foregoing is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct, indirect or consequential damages, special or exemplary damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, nothing in this Agreement is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded, nor in any way to exclude or limited (site owner) liability to you for death or personal injury resulting from Wealden Funeral Services Ltd’s negligence or that of its employees or agents

Subject to the other provisions of this clause, Wealden Funeral Services Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Wealden Funeral Services Ltd reserves the right to restrict your access to the Web Site or part of it. Access to restricted areas of the Web Site may be subject to registration and other conditions. If Wealden Funeral Services Ltd grants you permission to access a restricted area, it may withdraw that permission at any time (including where you breach any of the terms of this Agreement).

Every effort has been made to ensure that this Agreement adheres strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of the terms of this Agreement are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from this Agreement and shall not affect the validity and enforceability of the remaining terms and conditions of it.

Your use of the Website

Your permission to use the Web Site is personal to you and non-transferable. Your use of the Web Site is conditional on your compliance with the rules of conduct set out in this Agreement and you agree that you will not: use the Web Site for any fraudulent or unlawful purpose; use the Web Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity; impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Web Site; or express or imply that we endorse any statement you make; interfere with or disrupt the operation of the Web Site or the servers or networks used to make the Web Site available; or violate any requirements, procedures, policies or regulations of such networks; transmit or otherwise make available in connection with the Web Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment; reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Web Site; modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Web Site. If you wish to reverse engineer any part of the Web Site to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information; remove any copyright, trade mark or other proprietary rights notice from the Web Site or materials originating from the Web Site; frame or mirror any part of the Web Site without Wealden Funeral Services Ltd’s express prior written consent; create a database by systematically downloading and storing Content; use any manual or automatic device in any way to gather Content or reproduce or circumvent the navigational structure or presentation of the Web Site without Wealden Funeral Services Ltd’s express prior written consent. Notwithstanding the foregoing, Wealden Funeral Services Ltd grants the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Web Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.

Wealden Funeral Services Ltd reserves the right to revoke these exceptions either generally or in specific instances.

The Web Site may provide links to other websites and online resources. Wealden Funeral Services Ltd is not responsible for and does not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.

No Waiver

In the event that Wealden Funeral Services Ltd fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between this Agreement and any prior versions thereof, the provisions of this Agreement shall prevail unless it is expressly stated otherwise.

Notices

All notices / communications shall be given to Wealden Funeral Services Ltd either by registered post to our premises (see address above) or by email to web.manager@wealden-funerals.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

Law and Jurisdiction

This Agreement and the relationship between you and Wealden Funeral Services Ltd shall be governed by and construed in accordance with the Law of England and Wales and Wealden Funeral Services Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Privacy Statement

Scope

All data subjects whose personal data is collected, inline with the requirements of the General Data Protection Regulation.

Responsibilities

Wealden Funeral Services Limited are responsible for ensuring that this notice is made available to data subjects prior to Wealden Funeral Services Ltd collecting/processing their personal data.

All Employees of Wealden Funeral Services Ltd who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject's attention and their consent to the processing of their data is secured.

Privacy Notice

Who are we?

Wealden Funeral Services Ltd, 64 High Street, Heathfield, TN21 8JB and Belmont Buildings, High Street, Crowborough, TN6 2QB, providing arrangement and management of every aspect for funerals, pre-arranged funeral plans and memorials. We are an independent family-run service.

We are registered as a data controller with the Information Commissioner with registration number ZA862228.

The personal data we would like to process on you is:

Personal Data Type	Source
Name	Subject
Address	Subject
Telephone numbers	Subject
Email address	Subject
Date of Birth	Subject
Religion	Subject

The person data that we collect will be used for the following purposes:

• For the fulfilment of your funeral service
• For the fulfilment of your funeral Plan
• For the fulfilment of your memorial order
• Contact regarding bereavement service
• Contact regarding any products/services that you have supplied consent to
• Contact regarding fulfilment of any additional products that you order

Your data is collected using paper application forms, via email/website contact form and over the telephone (we do not record our calls). We do not process your data through any form of automated decision-making or profiling.

Our legal basis for processing the personal data:

• Fulfilment of a contract
• Consent
• Any legitimate interests pursued by us or third parties we are as follows:
  • Relevant and appropriate relationship to fulfil a contractual need
  • Reasonable expectations of the contractual need
  • Updating customer details and preferences for future services being provided

The special categories of personal data concerned are:

• Religious Beliefs

Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Wealden Funeral Services Ltd to process personal data but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us to update your preferences.

Sharing/Disclosure

Wealden Funeral Services Ltd will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):

• A crematorium for the purpose of organising cremation of the deceased
• A cemetery for the purpose of organising burial of the deceased
• A doctor for contact regarding the deceased's cremation paperwork
• A nominated celebrant for the purpose of arranging details of the funeral service
• A musician for the purpose of liaising with you for your musical choices for the funeral service
• A caterer for the purpose of supplying their services as per your request
• A stone mason or other memorial supplier as per your request for their services
• A funeral plan provider for fulfillment of your funeral plan
• A funeral finance provider for the fulfillment of your funeral finance

Accuracy of Data and Retention Period

Wealden Funeral Services Ltd will keep your data accurate in the first instance by way of the information you provide being checked and logged correctly, we will keep this updated by way of you informing us of any changes needed updating our records and destruction if any unnecessary data held. Wealden Funeral Services Ltd will process personal data for as long as necessary to allow us to fulfil your contract with us with regard to the services requested and will store the personal data for as long as is required for fulfilment if the contract and services that may be provided in the future for a funeral, memorial or pre-arranged plan.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of Access - you have the right to request a copy of the information that we hold about you.
• Right of Rectification - you have the right to correct data that we hold about you that is inaccurate or incomplete
• Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records
• Right to restriction of processing - where certain conditions apply to have a right to restrict processing
• Right of portability - you have the right to have the data we hold about you transferred to another organisation
• Right to object - you have the right to object to certain types of processing such as direct marketing
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Edward Carter Funeral Directors refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in "Complaints" below.

All of the above requests will be forwarded on should there be a third party involved (as stated in "Sharing/Disclosure" above) in the processing of your personal data.

All requests must be accompanied by proof of ID.

All requested will be responses to within one calendar month.

Wealden Funeral Services Ltd reserves the right to decline the request if we feel it is manifestly unfounded or excessive, in this instance you have the right to complain to the ICO.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Wealden Funeral Services Ltd (or third parties as described in "Sharing/Disclosure" above), or how your complaint has been handled you have the right to lodge a complaint directly with the supervisory authority and Wealden Funeral Services Ltd.

The details for each of these contacts are:

Wealden Funeral Services Ltd
Contact: Andy Kirk
Address: 64 High Street, Heathfield, East Sussex. TN21 9JB
Email: office@wealden-funerals.uk
Telephone: 01435 868844

NAFD Resolve/span>
Address: 618 Warwick Road, Solihull, West Midlands B91 1AA
Email: resolve@nafd.org.uk
Telephone: 0121 711 1636
Website: https://nafd.org.uk/resolve/

Online Privacy Statement

Personal Data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Wealden Funeral Services Ltd will collect and use your personal data for provision of services, cookies, complaints etc.

We are registered as a data controller with the Information Commissioner with registration number ZA862228.

Why does Wealden Funeral Services Ltd need to collect and store personal data?

In order for us to provide you with the arrangement and management of a funeral service at this present time or in the future, interment, memorial and or pre-arranged plan we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Wealden Funeral Services Ltd would contact you for separate consent.

Will Wealden Funeral Services Ltd share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Wealden Funeral Services Ltd in the course of our arrangements with you. Any third parties that we may share your data with are obliged to keep your details securely and to use them only to fulfil the service they provide on behalf of Wealden Funeral Services Ltd. When they no longer need your data to fulfil this service, they will dispose of the details in line with General Data Protection Regulations. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Wealden Funeral Services Ltd use the personal data collected about me?

Wealden Funeral Services Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. Wealden Funeral Services is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Wealden Funeral Services Ltd contact me?

Our aim is not to be intrusive and we will not ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Use of Cookies

Cookies are small text files that are placed on your computer by websites you visit and provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our Website.

We may gather information about your general internet use and how you use the Website, such as how you are referred to it and how long you stay on certain pages by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Given that the internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means, for instance, that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question

Can I find out the personal data that the organisation holds about me?

Wealden Funeral Services Ltd at your request, can confirm what information we hold about you and how it is processed. If Wealden Funeral Services Ltd does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Wealden Funeral Services Ltd or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing. Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn't collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Cookie Policy

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: www.wealden-funerals.uk, www.wealden-funerals.co.uk

What are cookies

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalise the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

COOKIE	TYPE	DURATION	DESCRIPTION
_ga	Statistics	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors.
_ga_K4075BMQTX	Statistics	1 minute	Google uses this cookie to distinguish users.
PHPSESSID	Essential	Whilst using site	We use this cookie to make the functionality of our site. Whilst the site may function in a limited manner with this blocked, you will not experience the full desired functionality.

How can I control cookie preferences

Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org , or www.allaboutcookies.org .