We have put together some useful information for when someone passes away. We understand this is an emotional time for family and friends, and it can feel overwhelming with the responsibilities of funeral arrangements. We’re there when you need us; 24 hours a day on 0800 246 1139.

If the death occurs at home

You will need a doctor to visit to confirm and certify the death; you will then contact the Funeral Director. Andy will offer you advice and arrange a suitable time for us to attend the home and convey the deceased into our care. A Medical Certificate of Cause of Death (also known as MCCD) will be issued by the doctor’s surgery. Once you have the medical certificate, you will need to book an appointment at the Registrar’s Office.

If the death occurs in Hospital

When someone passes away in hospital, you may be offered to spend some time with them on the ward or in a Chapel of Rest. You will speak to the Bereavement Office at the hospital on the first working day following death; staff will arrange an appointment for you to collect the Medical Certificate. Once you have the medical certificate, you will need to book an appointment at the Registrar’s Office.

If the death occurs at a Nursing or Residential Home

You do not need to use the funeral director that is “recommended” by the home. Most homes will already have a note of the selected Funeral Director and will contact us directly in the event of death, we will arrange to convey the deceased into our care. A medical certificate will be issued by the doctor’s surgery. Once you have the medical certificate, you will need to book an appointment at the Registrar’s Office.

Coroner

On occasions when someone dies suddenly or unexpectedly, the death may be reported to the coroner by the doctor or police. The coroner’s duty is to establish the cause of death when a doctor is unable to issue a death certificate. Procedures for registering a death are different when a Coroner is involved, they will offer you guidance on this.

Funeral Arrangements

The funeral can’t be held until the death has been registered, however, you can start arranging the funeral immediately. You can contact us at any time, and we will be able to give you support from the beginning. If the deceased had a pre-paid funeral plan with us, we will be able to begin putting in place their wishes.

Wealden Funeral Services offices are conveniently located in Heathfield and Crowborough High Streets, and we invite you to call us to arrange a suitable time to visit for a cup of tea and discuss funeral plans for your loved one. Alternatively, Andy can visit you at home if you would prefer.